| Level 1 | Level 2 | Description | ||
| Update | New Versions | Every Three Months | ||
| when needed | ||||
| Hot fix release | when needed | |||
| Manual - digital copy | Every Three Months | |||
| Support | One Hour Per User Up To 5 | |||
| Training: | ||||
| Обучение - онлайн | 30 лв на час | 25 лв на час | ||
| Reaction time in hours: | ||||
| In case of a problem | 6 | 4 | ||
| On request for training or consultation | 48 | 24 | ||
| Price per month for license | 15 | 25 | ||